Question 1

Lodging an objection: write a letter to ING's complaints department

Accepted Answer

Send your letter to ING – no stamp necessary. You'll receive a written response within 6 weeks after we've gotten your letter. Learn which address you'll need and what to include in your letter below.

Personal customers
ING complaints department - personal Antwoordnummer 6135 8900 VC Leeuwarden

Business customers
ING complaints department - business Antwoordnummer 6135 8900 VC Leeuwarden

Please include the following in your letter:

A description of your complaint
Why you're dissatisfied with ING's response
Your name, address and phone number
Your ING account number
Your signature

Question 2

What happens after you've lodged an objection

Accepted Answer

Acknowledgement: we'll send you an acknowledgement of receipt. This message will also indicate when you'll receive a response.
Investigation: your complaint and ING's response will be investigated and reviewed again.
Response: you'll receive a response to your complaint. If you don't agree with this response, you can put your complaint forward to ING's management.