Question 1

Where can I deposit notes?

Accepted Answer

You can deposit notes at the cash recyclers of Geldmaat, check the location guide to find the nearest cash recycler.

Question 2

Which notes can I deposit?

Accepted Answer

All euro notes can be deposited, from € 5 to € 500.

Question 3

Where can I deposit coins?

Accepted Answer

All coin machines of Geldmaat are available to ING customers. With an ING Debit card and pincode you can use these machines. ING customers can deposit a maximum of €10.000 per transaction and a maximum of €15.000 per account per day. You'll find the coin machines in the stores of Intergamma (Karwei or Gamma)

Question 4

How much cash can I deposit daily?

Accepted Answer

There's a standard deposit limit of €30.000 for notes and €15.000 for coins.

Question 5

Who can I contact with a complaint on a cash deposit?

Accepted Answer

We're here to help. If you can't find the answer on our website, there are various ways to contact us, like live chat or calling us securely from the ING app.

Something went wrong during a cash withdrawal at an ATM, what do I do?

When you were debited incorrectly, unable to withdraw the amount you wanted or withdraw any cash at all, please get in touch with our corporate customer service. If we can't resolve the issue straight away, we'll make a note of your question or complaint and we'll do our best to make it right. If the issue calls for an inquiry with Geldmaat, it may take a bit more time before we find a solution.

I noticed a suspicious cash transaction, what do I do?

Please call the emergency line immediately.

I have a question about a Geldmaat ATM.

Please direct your question to Geldmaat. If there's an outage, there's no need to report it. Geldmaat will automatically receive a message if an ATM is out of order.

I have a complaint about a Geldmaat coin transaction.

Please call the Geldmaat Coins customer service at 088 110 41 00. Lines are open from Monday to Friday, from 8 am to 5:30 pm. They'll be happy to help you resolve any coin-related issues.

Question 6

Can I withdraw or deposit cash at an ING office or ING servicepoint

Accepted Answer

No it's not possible to withdraw or deposit cash at our offices or servicepoints. You can withdraw or deposit cash at the Geldmaat ATMs, check the location guide of Geldmaat where the nearest machine is located.