Question 1

How do I share a payment request?

Accepted Answer

You can share a payment request link or QR code, which you can generate in the app. After setting up a payment request, select 'share’ and choose how you'd like to share it – through WhatsApp, text, email, or a social media channel. You can also choose 'Save as QR code’ instead and share the QR code. You can even print the QR code and hang it up.

Question 2

Can I share a payment request multiple times?

Accepted Answer

Yes! Your payment request will expire after 35 days, so you can send it as many times as you need within this timeframe.

The maximum amount of money you can request is €5000. If you need to be paid back more, you must create a new payment request once this sum is reached. You'll find your payment requests in the app and My ING under ‘Orders'.

Question 3

What is the maximum amount of money I can request?

Accepted Answer

The maximum amount is €5000.

Question 4

What does sending an ING payment request cost?

Accepted Answer

Nothing at all! Sending and receiving ING payment requests is completely free of charge.

Question 5

How do I verify if I'm paying an ING payment request?

Accepted Answer

Check the web address (the URL). The correct URL always starts with https://www.ing.nl/de-ing/payreq/ and ends with your unique payment request number. Please note this unique number is never followed by a ‘/’ (forward slash).

Question 6

Why can't my partner see every payment request in our joint account?

Accepted Answer

Payment requests are only visible in the mobile banking app of the person who created them. That means your partner can't view payment requests you've created.

Question 7

Scanning a payment request QR code

Accepted Answer

You can use the ING app to scan an ING payment request QR code. However, you can't use the app to scan QR codes of Rabobank, ABN AMRO (Tikkie) or other banks – please use your phone's camera instead.

Question 8

Can I adjust the fixed message for Payment Request?

Accepted Answer

Yes. You can adjust the fixed message for Payment Request. When creating a payment request the fixed text is: "Ik heb een betaalverzoek gemaakt van €[bedrag] voor [beschrijving] // I've created a payment request of €[amunt] voor [description].

How to adjust:

1. Go to your ING app

2. Go to Order

3. Click on Payment Request

4. Click on the settings icon

5. Select the text format:

Fixed message
Short message
Customized message [Type your own message]

Question 9

I made a transfer to the intermediate account of ING Betaalverzoek [NL10INGBXXX114], how do I get my money back?

Accepted Answer

Don't worry. When you made a direct transfer to the ING Betaalverzoek account [NL10INGBXXX114] you will receive the money back within 5 working days.