Q: If you’ve forgotten your My ING username or password:

Request your username online Go to mijn.ing.nl/login. Select ‘Lost your login details?’ Follow the steps to have your username sent to you by post. You'll then receive your username and a new temporary password in the post. Go to mijn.ing.nl/login again. Log in with your username and temporary password, then replace the temporary password with a new one of your choosing. Download and activate the mobile banking app—you need it to use My ING. Change your phone number in the app or My ING as described on this page. Request your username in the mobile banking app First download and open the mobile banking app. Select ‘Sure’ to indicate you already bank with us. Then select ‘Continue’ to start the activation process. On the login screen, select ‘Lost your login details?’. Then select ‘Request’. Follow the steps to have your username sent to you by post. You'll then receive your username and a new temporary password in the post. Open the app again. Log in with your username and temporary password, then replace the temporary password with a new one of your choosing. Follow the on-screen instructions to activate the app. Change your phone number in the app as described on this page.

Question 1

If you remember your My ING username and password:

Accepted Answer

Download and activate the mobile banking app.
Log in using your username and password.

Question 2

If you’ve forgotten your My ING username or password:

Accepted Answer

Request your username online

Go to mijn.ing.nl/login.
Select ‘Lost your login details?’
Follow the steps to have your username sent to you by post.
You'll then receive your username and a new temporary password in the post.
Go to mijn.ing.nl/login again. Log in with your username and temporary password, then replace the temporary password with a new one of your choosing.
Download and activate the mobile banking app—you need it to use My ING.
Change your phone number in the app or My ING as described on this page.

Request your username in the mobile banking app

First download and open the mobile banking app. Select ‘Sure’ to indicate you already bank with us. Then select ‘Continue’ to start the activation process.
On the login screen, select ‘Lost your login details?’. Then select ‘Request’.
Follow the steps to have your username sent to you by post.
You'll then receive your username and a new temporary password in the post.
Open the app again. Log in with your username and temporary password, then replace the temporary password with a new one of your choosing.
Follow the on-screen instructions to activate the app.
Change your phone number in the app as described on this page.