Q: Water damage inside the property

Damage included in our home contents cover Damage caused by leakage. Think water leaks in your plumbing, washing machine or dishwasher. Or rain coming in through a broken roof. If it's urgent, you can reach us 24/7 at 088 66 33 444. Please try to fix the root cause of the damage as quickly as possible to prevent any further damage. If you rent, please contact your landlord straight away so they can fix the root cause of the damage. Damage included in our buildings cover (Opstalverzekering) Damage caused by leakage. Think water leaks in your plumbing, washing machine or dishwasher. Or rain coming in through a broken roof. If it's urgent, you can reach us 24/7 at 088 66 33 444. Please try to fix the root cause of the damage as quickly as possible to prevent any further damage. Your excess The excess amount in both cases is €100, which will be deducted from your compensation. If you claim damages less than €100, you won't be compensated.

Q: Accidental property damage

Damage included in our comprehensive home contents cover Unintentional and unexpected damage, like when a child draws on the walls and damages your wallpaper. Without comprehensive home contents cover... Any accidental damage you cause isn't included.

Q: Storm damage to your property

Damage included in our buildings cover In the event your property is damaged after a storm. If a fence between two properties is damaged, 50% of the damages will be compensated regardless of who placed the fence or paid for it. Your excess The excess amount for storm damage is €225, which will be deducted from your compensation. If you claim damages less than €225, you won't be compensated. Not covered Damage to plants in the garden.

Q: Window and other glass damage

Damage included in our buildings cover Repair and emergency costs for broken windows caused by an (attempted) burglary, a fire, storm or explosion. Damage included in our glass cover (ING Glasverzekering) Broken windows caused by accident or a sudden unforeseen event. Your excess The excess amount is €100, which will be deducted from your compensation. If you claim damages less than €100, you won't be compensated.

Q: Other damage to your belongings and/or property

Damage covered by home contents insurance Lightning, frost and blast damage, plus damage caused by power cuts. Damage covered by buildings insurance Lightning, frost and blast damage, among others. Your excess The excess amount is €100, which will be deducted from your compensation. If you claim damages less than €100, you won't be compensated. Not covered by buildings insurance Damage due to construction faults or poor maintenance. Damage caused by illegal activity is never covered, regardless of who participates in it, from property owner to tenant to subtenant. Not even if you were unaware of any illegal activity.

Question 1

Damaged smartphone, tablet or laptop

Accepted Answer

Damage included in our standard home contents cover (Inboedelverzekering Basis)

Your device was stolen from your property, or it was damaged due to a lightning strike, fire or leak inside your property.

Damage included in our comprehensive home contents cover (Inboedelverzekering Allrisk)

Sudden, unexpected and accidental damage. An example is a damaged smartphone after spilling water on it.

Your excess

The excess amount in both cases is €100, which will be deducted from your compensation. If you claim damages less than €100, you won't be compensated.

Not covered

A damaged smartphone, tablet or laptop due to a fall or it being knocked over. For example, accidentally dropping your phone.

Question 2

Water damage inside the property

Accepted Answer

Damage included in our home contents cover

Damage caused by leakage. Think water leaks in your plumbing, washing machine or dishwasher. Or rain coming in through a broken roof.

If it's urgent, you can reach us 24/7 at 088 66 33 444.
Please try to fix the root cause of the damage as quickly as possible to prevent any further damage.
If you rent, please contact your landlord straight away so they can fix the root cause of the damage.

Damage included in our buildings cover (Opstalverzekering)

Damage caused by leakage. Think water leaks in your plumbing, washing machine or dishwasher. Or rain coming in through a broken roof.

If it's urgent, you can reach us 24/7 at 088 66 33 444.
Please try to fix the root cause of the damage as quickly as possible to prevent any further damage.

Your excess

The excess amount in both cases is €100, which will be deducted from your compensation. If you claim damages less than €100, you won't be compensated.

Question 3

Damage caused by burglary

Accepted Answer

If it's urgent, you can reach us 24/7 at 088 66 33 444.

If you rent, please contact your landlord straight away so they can fix the damage to the property.

Damage included in our standard home contents cover

Stolen or damaged items.

You can claim up to €250 if items were stolen from your cellar.
If your house keys were stolen, we'll pay up to €750 per event towards the cost of replacing the property's locks and your keys.

Damage included in our comprehensive home contents cover

Theft from your car up to €250.

Damage included in our buildings cover

Property damage caused by (attempted) theft or vandalism.

Your excess

The excess amount is €100, which will be deducted from your compensation. If you claim damages less than €100, you won't be compensated.

Question 4

Accidental property damage

Accepted Answer

Damage included in our comprehensive home contents cover

Unintentional and unexpected damage, like when a child draws on the walls and damages your wallpaper.

Without comprehensive home contents cover...

Any accidental damage you cause isn't included.

Question 5

Storm damage to your property

Accepted Answer

Damage included in our buildings cover

In the event your property is damaged after a storm.

If a fence between two properties is damaged, 50% of the damages will be compensated regardless of who placed the fence or paid for it.

Your excess

The excess amount for storm damage is €225, which will be deducted from your compensation. If you claim damages less than €225, you won't be compensated.

Not covered

Damage to plants in the garden.

Question 6

Window and other glass damage

Accepted Answer

Damage included in our buildings cover

Repair and emergency costs for broken windows caused by an (attempted) burglary, a fire, storm or explosion.

Damage included in our glass cover (ING Glasverzekering)

Broken windows caused by accident or a sudden unforeseen event.

Your excess

The excess amount is €100, which will be deducted from your compensation. If you claim damages less than €100, you won't be compensated.

Question 7

Other damage to your belongings and/or property

Accepted Answer

Damage covered by home contents insurance

Lightning, frost and blast damage, plus damage caused by power cuts.

Damage covered by buildings insurance

Lightning, frost and blast damage, among others.

Your excess

The excess amount is €100, which will be deducted from your compensation. If you claim damages less than €100, you won't be compensated.

Not covered by buildings insurance

Damage due to construction faults or poor maintenance.

Damage caused by illegal activity is never covered, regardless of who participates in it, from property owner to tenant to subtenant. Not even if you were unaware of any illegal activity.