Question 1

How do I receive the Cash code?

Accepted Answer

After going through all the proces steps in the ING Mobile Banking App, the Cash code will be shown on the screen of your phone.

Question 2

How does a withdrawal via the Cash code work?

Accepted Answer

It's possible to withdraw cash without an ING Debit card by making use of the Cash code. The Cash code can be created via the ING Mobile Banking App and you can withdraw upto € 100 a day. After going through all the steps you receive the Cash code directly. With the Cash code you can withdraw cash at the ATMs of Geldmaat, you don't need your ING Debit card.

Question 3

How much does a Cash code transaction cost?

Accepted Answer

For a Cash code transaction the same costs apply as for a normal Debit card withdrawal. For a full overview of all our rates, check out our page on product rates.

Question 4

Can everyone use this option?

Accepted Answer

Creating the Cash code is possible for all customers who are older than 18 years and are either the business representative or the owner.

Question 5

Where can I find the Cash code in the ING Mobile Banking App?

Accepted Answer

You create the Cash code yourself in the ING Mobile Banking App by going through the next steps:

Open the ING Mobile Banking App.
Select 'Service' (bottom of the screen).
Next select 'Your account' and pick 'Cash with a code'.
Go through all the steps on the screen.
Within 3 steps you receive your personal Cash code.

Question 6

The Cash code functionality does not work on my phone?

Accepted Answer

We advise you to update the ING Mobile Banking App on your phone.