Question 1

Where can I withdraw notes?

Accepted Answer

ING customers can withdraw and deposit cash at all ATMs of Geldmaat. Check the location guide to find the nearest ATM.

To withdraw cash you can either use your Debit card and pin or the Cashcode. You can withdraw and deposit cash upto your daily limit and you can do this in multiple transactions. The standard limit for withdrawals is € 500 however you can change the limit in the ING Mobile Banking App.

Question 2

What notes can I withdraw?

Accepted Answer

Most ATMs offer €10, €20 and €50 notes, however it is possible certain notes are currently not available at the ATM.

There are also ATM which offer €5 notes, you can find these by using the '€5' filter at Geldmaat's location guide.

Depending on the type of machine there's a maximum number of notes per transaction. It is possible to do multiple transactions a day upto the daily limit.

Question 3

How much money can I withdraw daily?

Accepted Answer

Per day you can withdraw € 500, this is our standard withdrawal limit. You want an higher or lower limit? Just change the withdrawal limit yourself, to a maximum of € 5.000 a day. You decide what suits you best! You can do this yourself in the ING Mobile Banking App or My ING Business.

Don't have access to ING Mobile Banking App or My ING Business, request acces now. You can arrange this easily yourself via ING.nl. Need help? Just come by one of our offices, our staff members are glad to assist. Make sure to bring your ING Debit card, pincode and a valid ID.

Question 4

Need assistance with your cash withdrawal?

Accepted Answer

That's what the Geldmaat Plus service is for! A number of Primera, Bruna and The Readshop branches offer this service. You can recognise these by a Geldmaat Plus sticker on the shop window or door.

How do I find a branch offering Geldmaat Plus?

Go to Geldmaat's location guide and use the ATMs 'with assistance' filter. This will show branches that offer this service in your area.
Once there, ask an employee for help with the ATM. They'll be happy to answer any questions and help you use the ATM. You can also have a look at the ATM screens on forehand via the website of Geldmaat.

Question 5

Do you have a question or complaint about withdrawing banknotes at a Geldmaat ATM?

Accepted Answer

If the withdrawn amount has not been processed correctly, for example, an incorrect amount has been debited or too little money has been received from the ATM, you can easily file a complaint using the form with this link. We are happy to help you. We appreciate your patience as we sometimes need to conduct additional investigations with Geldmaat to resolve the complaint. This process may take up to 30 days. However, if no extra investigation is required, most complaints are resolved within 10 working days.

Do you have a question or complaint about a withdrawal at another ATM? 

Did something go wrong when withdrawing cash at an ATM that is not operated by Geldmaat? On the GeldTerugService page (GeldTerugService credit card - ING), you will find more information and assistance if you did not receive any or enough money during a withdrawal at an ATM that is not operated by Geldmaat.

Do you not recognize a withdrawal transaction? 

For fraud or scams, loss or theft of your credit card, call the Alarm Line at 020 22 888 00 (24 hours a day, 7 days a week).

You can block your debit card yourself in Mijn ING or the ING app.

Complaints about Coin Transactions via Geldmaat 

Did something go wrong while withdrawing coin rolls, for example, a deposit where not all coin rolls were issued? Then contact Geldmaat at 088-1104100. Geldmaat Coins is open from Monday to Friday from 8:00 to 17:30. The request for a refund will be handled and feedback will be provided by Geldmaat Coins.

A question or comment about the Geldmaat ATM? 

Do you have a question or comment about the use or operation of Geldmaat ATMs? Please contact Geldmaat. Malfunctions do not need to be reported to Geldmaat, Geldmaat automatically receives a notification when an ATM is malfunctioning.

Question 6

Something went wrong during a cash withdrawal at an ATM, what do I do?

Accepted Answer

If the withdrawn amount has not been processed correctly, for example, an incorrect amount has been debited or too little money has been received from the ATM, you can easily file a complaint using the form with this link. We are happy to help you. We appreciate your patience as we sometimes need to conduct additional investigations with Geldmaat to resolve the complaint. This process may take up to 30 days. However, if no extra investigation is required, most complaints are resolved within 10 working days.

Do you have a question or complaint about a withdrawal at another ATM? 

Did something go wrong when withdrawing cash at an ATM that is not operated by Geldmaat? On the GeldTerugService page (GeldTerugService credit card - ING), you will find more information and assistance if you did not receive any or enough money during a withdrawal at an ATM that is not operated by Geldmaat.

Do you not recognize a withdrawal transaction? 

For fraud or scams, loss or theft of your credit card, call the Alarm Line at 020 22 888 00 (24 hours a day, 7 days a week).

You can block your debit card yourself in Mijn ING or the ING app.