Question 1

Closing the account after someone passed away

Accepted Answer

You can also cancel an account of someone who has passed away via My ING or the Mobile Banking App. If you independently manage an inheritance account via My ING, you can cancel the account yourself. If you do not have access to My ING but do manage an inheritance account, it is also possible to cancel the account via an ING Service Point.

Question 2

Closing a joint account?

Accepted Answer

You can also easily cancel your joint account via the Mobile App or My ING. It is not necessary for both account holders to sign for the cancellation.

Question 3

Transferring to a payment account outside the SEPA

Accepted Answer

If you would like to transfer your balance to an account outside the SEPA area, you can arrange this via My ING and/or the App. Please note that this involves certain costs.

Question 4

No access to My ING?

Accepted Answer

You can easily close your ING Current Account via the Mobile App or My ING. If there is less than € 250,- on your account (including the balance on the connected Savings Account), you can close your Current Account via phone. For a balance up to € 1.000,- you can also visit a ING Servicepoint. Don't forget to bring a valid ID during your visit. Check the location finder for the nearest ING Servicepoint. It is not possible to close your account by sending us a letter. We will not be able to process these kind of requests.