Question 1

My credit card is lost or stolen

Accepted Answer

Can't find the credit card or are you afraid someone stole your credit card? Prevent damage by replacing your credit card immediately. Your lost credit card will be permanently blocked so that it cannot be abused.

Within 5 working days you will receive a new credit card number and PIN from us.

Question 2

Why is my credit card no longer working?

Accepted Answer

Annoying that your credit card has stopped working. Please check a few things before trying again or replace your credit card immediately:

Has your credit card already been activated?
With a newly received credit card, you must first make a payment with PIN before you can make contactless payments
Check the limit of your credit card and change it immediately if necessary to be able to make the payment or transfer money yourself from your Payment Account to increase your spending limit
Check the available spending limit on your credit card
Check whether the logo of your Credit Card (Mastercard) is also present on the device you are trying to use
Are you abroad? There are discrepancies or restrictions in some countries.
Is your current credit card no longer working properly or is it damaged? You can easily replace your credit card while retaining your current credit card number, PIN and expiry date.

Do you have another problem or can't figure it out? Then ask for an employee in a chat to help you further.

Question 3

I need a later expiry date

Accepted Answer

Do you need the credit card a little earlier and can't you wait until we automatically renew it for you? For example, if the expiry date of your current credit card is close to the moment you go on holiday, you would like to be sure that your credit card is valid. Via My ING you can request your credit card to be replaced because you want a card with a longer expiry date.

Your card number and card PIN will remain the same. Good to know, it is not possible to replace a credit card early if:

Your credit card is valid for less than 2 months, the credit card replacement process has already been initiated
Your credit card will be valid for 6 months or more