Question 1

What to do if you see a message?

Accepted Answer

You decide for yourself whether to go ahead with the payment after seeing a message. However, it’s best to check the details of your payment first. Maybe you’ve made a mistake or the information in your address book is out of date? Or it could be a scam, and you’ve received a fake invoice. If you see a message, please check the IBAN in some other way, such as by contacting the person or company that you want to pay. You remain responsible for any payments you make.

Question 2

What payments are checked?

Accepted Answer

IBAN Name Check works for online payments, whether using the app or internet banking. IBAN Name Check does not work for direct debits. And it only works for Dutch current account and savings account numbers.

Question 3

What if IBAN Name Check doesn't work?

Accepted Answer

IBAN Name Check will tell you if it can’t check the name that you’ve entered with the IBAN. You can go ahead with the payment anyway if you wish.

Question 4

What messages are there?

Accepted Answer

There are three types of messages:

Typing error. If you make a mistake when entering the name or if it’s slightly different, for example Janse instead of Jansen, we’ll show the name that we have in our records. Check for yourself whether the name we suggest is really the person or company that you mean. You can select and use the name that we suggest.
Wrong. Please pay attention if the name that you enter is completely different from the name in our records, for example Pietersen instead of Jansen. We’ll let you know if the name you entered does not match the IBAN. Contact the recipient and check your payment details.
No check. You'll see a message if no check can be made for the IBAN that you enter.