Question 1

I’ve transferred money, so how come the recipient hasn't received it yet?

Accepted Answer

Check our information on payment timescales to see how long it takes to process payments within the Netherlands. If the recipient still hasn’t received their money after three business days, we may be able to start a payment investigation.

For payments to other countries, how long it will take for the money to arrive in the recipient’s account will depend on the country. You can find more information here.

Question 2

I still haven't received the money that was sent to me.

Accepted Answer

We process payments throughout the day, but we don’t have any information on incoming payments. Please contact the person or place that sent the payment.