Q: How to change a savings goal in the mobile banking app

iOS: Open your account overview in the mobile banking app Select the savings goal you want to change Tap the pen icon at the top of the screen (‘edit') Select the savings goal and set up a new goal (you can also change the savings goal name and image) Select ‘Save’ to save the changes Android: Open your account overview in the mobile banking app Select the savings goal you want to change Go to the menu at the top of the screen (the little dots) Select the savings goal and set up a new goal (you can also change the savings goal name and image) Select ‘Save’ to save the changes

Question 1

Transferring money between savings goals

Accepted Answer

As of right now, you can only do this in My ING, and only if the savings goals fall under the same account. Select the savings goal from which you'd want to withdraw the money and choose ‘Withdraw’. Instead of selecting the current account the savings account is linked to, select the savings goal you'd like to transfer to. After withdrawing, the money will be immediately transferred to your other savings goal. Your total savings account balance will stay the same. 

Directly transferring money from one savings goal to another that's linked to a different savings account – so one that's not linked to your current account – is not possible as of yet. But there's a workaround. First, withdraw money from your savings account and it will be transferred to your linked current account. Then transfer the money to the current account that's linked to the savings goal you want the money to end up in. Finally, transfer the money from that current account to the savings goal.

Question 2

How to change a savings goal in the mobile banking app

Accepted Answer

iOS:

Open your account overview in the mobile banking app
Select the savings goal you want to change
Tap the pen icon at the top of the screen (‘edit')
Select the savings goal and set up a new goal (you can also change the savings goal name and image)
Select ‘Save’ to save the changes

Android:

Open your account overview in the mobile banking app
Select the savings goal you want to change
Go to the menu at the top of the screen (the little dots)
Select the savings goal and set up a new goal (you can also change the savings goal name and image)
Select ‘Save’ to save the changes

Question 3

How do I delete a savings goal?

Accepted Answer

Log in to My ING and select the savings goal you want to delete. Under ‘Account settings’ (top right), go to ‘More’ and select ‘Cancel savings goal’.

If you have multiple savings goals you'd like to delete, you'll need to delete them one by one. If you cancel a savings goal, your savings balance and interest will be automatically transferred to your current account. Should your total savings balance decrease, you may land into a lower balance tier with a lower interest rate.

Question 4

Want to reach your goal faster? Start saving automatically

Accepted Answer

Want to meet your savings goal, but not have to think about it? Set up an automatic savings order to transfer a fixed amount to your savings account each month. You can do this in the app or My ING by selecting 'Schedule’ when you make a transfer. Then choose a frequency and execution date. You can always cancel or edit this order.